Please contact Customer Service at 1-800-868-8902 for assistance.

FAQs

Books must be legitimate copies printed by the publishers and available to be sold within the United States.

 

What does proof of ownership mean?
Which web browsers does FacultyBooks.com support?
What is an ISBN?
What is a Job Control #?
How do I search for multiple ISBN's?
What is book condition?
I entered an ISBN, but found no results.
What is the difference between Instructor and Student edition?
What does it mean when my quote says with access or access code?
What is an access code?
May I send more than one copy of a title?
When do I get paid?
I have had my book(s) for a while. Can they still be considered as "new" condition?
How do I ship my books to FacultyBooks.com?
When I try to add books to my selling basket, it doesn't take them. Why?
Do I have to give you my email address?
Will you sell / give my name, address, or email address to anyone?
Why were the books I sent graded as used condition?
Why is the listing only showing the used price?
How long is the price quote good for?
"Send Me Boxes for Free", what is that all about?
My receiving report denotes a title was checked in as "text only", and the price I received was reduced. Why?
How do I save my basket?
How do I view information about previous orders?
How do I track my packages?
I need to print another packing slip, what do I do?
May I request a printable prepaid shipping label?
How do I print a collect shipping label?
I printed the U.P.S. label, now what?
I printed a U.S. Postal Service label, now what?
I need 2 (or more) labels, what do I do?
Bulk Seller?

 

What does proof of ownership mean?
All books sold to FacultyBooks.com must be sold by the person(s) who has full, marketable and legal title to ownership of the books. FacultyBooks.com will not purchase books that were intended to be destroyed by the previous owner, nor will FacultyBooks.com purchase books that have been stolen or otherwise illegally acquired. If books purchased are in question, seller may be asked to sign the company's Book Purchasing Policy & Certificate of Marketable Title.

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Which web browsers does FacultyBooks.com support?
FacultyBooks.com supports the following web browsers:

- IE 7.0+
- Firefox 2.0+
- Safari 3.1+
- Google Chrome
- AOL 9.6

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What is an ISBN?
An ISBN (International Standard Book Number) is the 10 or 13-character number on the back cover of your textbook. It also appears in text form on the copyright page inside of the front cover. A book can have both 10 and 13-character ISBNs at the same time. If your book does not have an ISBN on the back of the book check the first few pages at the front of the book for an ISBN. If your book does not contain an ISBN in either of these locations then you can look up your book by searching first author's last name or by title. Books without an ISBN are most likely considered as "Used" or a "Complimentary Copy".

isbn jacketisbn upc   or   isbn13 upc

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What is a Job Control #?
A Job Control # is a set of numbers and/or characters used by some publishers to identify their books. It is usually found on the back of the textbook.

job control number bookjob control number upc

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How do I search for multiple ISBN's?
You can search for up to 50 ISBN's at one time by entering the ISBN's with a comma between each ISBN.

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What does it mean when my quote says with access or access code?
It means that your textbook must be received with a new and/or sealed access code.

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What is an access code?
It is a series of characters that allows you access to your courses online content and/or additional study material. These are only valid for a one time use.

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What is book condition?
The amount of time a textbook has been in your possession does not affect book condition. Whether you received it yesterday or last semester, condition is determined by the quality of the book upon receipt at our facility.

New Condition Textbooks: A “New Condition” textbook is received in clean, pristine condition. Writing, bent corners, highlighting, smudges, "complimentary copy" stamps, "Free Copy" stamps, or any other alternative publisher markings on or inside the textbook will preclude the item from being checked in as “new.” Copyright date, age of the book, or date you received the book has no bearing as to condition. Please include all accompanying supplementary material, (access codes, cds, dvds, etc.)

Used Condition Textbooks: Textbooks that contain embossed or imprinted stamps displayed on the front or back cover, such as "Complimentary Copy", "Review Copy", "Free Copy", "Instructor's Editions", or "Annotated Instructor's Edition", are considered used condition. Textbooks that are written in, highlighted, shelf worn, or have any other conditions causing the book to not be clean and pristine. Please include all accompanying disks or tapes.

Complimentary Textbooks: These are considered USED condition. If the book has a removable "Comp Copy" sticker on the cover, please do not remove it as damage may occur.

Free Copy Sampled Textbooks: These are considered USED condition. Books which have "FREE COPY" imprinted inside the textbook. If you have a "Free Copy" text, it must be looked up by the "Free Copy" ISBN located on the back cover or on the copyright page of the text.

Annotated Instructor's Editions: These are considered USED condition. Only those annotated listings shown with prices will be purchased. Please do not send textbooks that are annotated unless your search was positive. If you have an "Annotated" text, it must be looked up by the "Annotated" ISBN located on the back cover or on the copyright page of the text.

I entered an ISBN, but found no results.
Our comprehensive database contains over 440,000 titles. Perhaps the ISBN you entered is too recent and hasn't had an opportunity to make it into our database. However, we may still be able to buy your book. Please contact customer service at 1.800.868.8902.

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What is the difference between Instructor and Student edition?

Click here to view a short video to determine the difference between Instructor and Student edition.

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May I send more than one copy of a title?
Yes, you may. However, if you have more than 5 copies of a particular title, please call prior to shipping to ensure that proper credit for those titles can be granted. The quantity restriction is per customer, and is not per transaction. Call 1.800.868.8902 and ask for a FacultyBooks.com quantity approval. If prior approval is not granted, and we receive more than 5 copies of a title, the customer is responsible for all return shipping charges for declined books.

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When do I get paid?
Your shipment will be processed within 24 hours of arriving at our facility. A check will be issued to the name and address you provided in your profile and on your packing slip. Please be sure this information is up-to-date. The payment will be mailed to you via United States Postal Service unless otherwise noted. You may choose to have your payment sent via Second-Day or Next-Day UPS.

If you signed up for Direct Deposit (EZPay), payment will be directly deposited into your bank account.

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I have had my book(s) for a while. Can they still be considered as "new" condition?
Yes. The amount of time you have had a book in your possession does not affect book condition.

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How do I ship my books to FacultyBooks.com?
For instructions, please see the "Shipping Instructions" page. Ship to: FacultyBooks.com, c/o Texas Book Company, 8501 Technology Circle, Greenville, TX 75402. FacultyBooks.com will reimburse the customer for the regular freight methods listed on the "Shipping Instructions" page. PRIORITY, AIR, OR OTHER PREMIUM SHIPPING CHARGES WILL NOT BE REIMBURSED. Insurance can be applied to a shipment, but only at customer's request and expense. FacultyBooks.com holds no responsibility for insurance claims. You cannot purchase additional insurance if using our collect label service.

For those customers who have elected to request a "FacultyBooks.com Customer Care Package", simply wait for the boxes to arrive and follow the directions for packing and shipping. Take your package to the nearest "Authorized Shipping Outlet". You may call 1.800.742.5877 to ask a customer service representative for the closest drop off location. You may also access the UPS website by visiting www.UPS.com, click on the drop-off locator link, make sure the "Authorized Shipping Outlets" box is checked, key in your zip code, and search.

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When I try to add books to my selling basket, it doesn't take them. Why?
Check your browser's "cookie" settings under the preferences (or options) section. It must be set to "Accept All Cookies".

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Do I have to give you my email address?
Yes. The site requires a user to create an account in order to sell books. You will receive an administrative email regarding your shipment. You will also receive periodic promotional emails unless you specify otherwise. Your privacy is important to us. We will not release your email address to 3rd parties.

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Will you sell / give my name, address, or email address to anyone?
No. We will only use your information to issue payment and contact you if required. We will never give or sell any information to a 3rd party unless legally required to do so.

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Why were the books I sent graded as used condition?
FacultyBooks.com will grade the books as to their condition when they arrive at our facility. We have every incentive to grade the books in new condition, and every measure is taken to determine the best grade allowable.

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Why is the listing only showing the used price?
Listings only displaying the used price are generally for a "Complimentary Copy", "Free Copy", "Instructors Edition", "Not for Sale", or "Annotated Instructors Edition". These are considered USED condition.

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How long is the price quote good for?
Quoted prices are good for 14 days from the day the order is finalized. This policy protects you by ensuring you receive the price expected from your quote. However, if a shipment arrives after the 14 days, we will automatically process your shipment under the most current prices available. Master database price updates occur once a month with periodic interval updates.

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"Send Me Boxes for Free", what is that all about?
It's called the FacultyBooks.com Customer Care Package.  The package is provided for you, the customer, at no charge. It consists of boxes, tape and packing material. Please use the package to ship your books to us. If you request a care package, one will be sent to you the following business day via regular ground delivery. If you use this package, FacultyBooks.com does not assume any liability for any lost or damaged items shipped in the boxes. We grade all the books received at our facility based on the conditions they arrived in regardless of container.

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My receiving report denotes a title was checked in as "text only", and the price I received was reduced. Why?
The second most common reason book prices are reduced is due to missing ancillary materials, such as CDs; the first reason being the books did not arrive at our facility in new, pristine condition. We process the shipment in the condition it arrives. We make the assumption that you have matched the book and its contents against the website listing. Therefore, if a book arrives without a CD, we assume it is intentional. However, if you have accidentally omitted these ancillary materials and would like to receive full credit for the book, simply notify us first, making us aware of the situation, and then send the missing materials in for credit.

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How do I save my basket?
When you log in to FacultyBooks.com, your selling basket is automatically saved. This means that if you log out and need to access your basket later, you may do so by loading the basket (view instructions here). You may have multiple baskets saved.

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How do I view information about previous orders?
If you would like to load a shopping cart, or if you would like to view information about a created order, use the "My Profile" link then click the link for "My Orders" . The "My Orders" page shows you a list of all orders you have created, ordered by date and designated as "CREATED" orders. Clicking on an order number will allow you to view the sold items in the order and financial information about the order; print another packing slip or additional prepaid shipping labels; and view tracking information for your packages.

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How do I track my packages?
You may track prepaid shipping labels created through FacultyBooks.com by navigating to the "My Orders" page for a created order (view instructions here). This page contains a list of all tracking numbers created for this order. To track a package, click on the tracking number for the package. This will bring up the UPS or USPS site, depending on the type of tracking number, with information about your shipment.

Note: USPS (United States Postal Service) only tracks package delivery confirmation. This means that tracking information for your package will only be updated upon arrival at our facility. In order for there to be any record of the package prior to its arrival, you must personally request that your shipment be recorded at the mail facility when you drop it off.

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I need to print another packing slip, what do I do?
You may print another packing slip for a created order through the "My Orders" page for that order. View instructions here

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May I request a printable prepaid shipping label?
Yes, you may. However, the option to print a prepaid label at the end of a sell order transaction is only available in the following conditions:
For United States Postal Service (USPS), the selling basket must have a minimum order of $10.00.
For United Parcel Service (UPS), the selling basket must have a minimum of 4 books OR $125.00 sell order value.

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How do I print a collect shipping label?
You may print a free prepaid shipping label from either UPS or the postal service (USPS) for your order. This option will appear on the "Thank You" page after an order is finalized. You must complete an order before you may print a label. If you need additional labels or forgot to print your label, you may print a new label by clicking the link on the "View Order Information" page for that order. You must log in to create and finish a sell order.

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I printed a UPS label, now what?
Secure the printed label to the package in the normal spot you would place a label. Tape it down thoroughly. Please be sure not to obstruct any barcodes.

You can take the package to any authorized UPS agent for shipping. This includes any UPS Store, UPS Driver, or even the mail room at your school. Please limit packages to less than 70 pounds.

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I printed a U.S. Postal Service label, now what?
Secure the printed label to the package in the normal spot you would place a label. Tape it down thoroughly. Please be sure not to obstruct any barcodes.

You can take the package to any post office or postal service personnel. You can also leave it with your normal office outbound mail pickup. Please limit packages to less than 70 pounds.

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I need 2 (or more) labels, what do I do?
You can create additional labels using one of the following options:

You may print a new USPS label or a UPS label for an order through the link on the "My Orders" page for that order (view instructions here).

If you have multiple boxes, please print out one label for each box. Please DO NOT photocopy one label to use on multiple boxes. There is no guarantee that the package(s) will arrive, and FacultyBooks.com assumes no responsibility for lost or delayed packages.

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Bulk Seller?
Whether you are a high-end book buyer or an up and coming entrepreneur. As the market leader in faculty purchases, we will provide you with the tools necessary to augment your purchases and make you more money. Call us today to find out how you can qualify for unique incentive bonuses, a buying app and, of course, commission structures that will help you buy more books. Got a large quantity and want a competitive price? We are interested in your books and would enjoy hearing from you. Please contact Leah Warren by phone at (800) 577-7445 ext. 365 or via email today for a price quote and shipping options.

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