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For Assistance Call Customer Service at 1.800.868.8902,
email customerservice@facultybooks.com, or chat live now.
Note: Your textbook must be in good re-saleable condition. No water
damage, torn (out) pages, or heavily written in with ink or highlighting.
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| What is an ISBN? |
| What is book condition? |
| What is meant by "NEW"
condition? |
| I have entered an ISBN, but found no results. |
| Can I send more than one copy of
a title? |
| When do I get paid? |
| I have had my book(s) for a while.
Can they still be considered for "new" condition? |
| How do I ship my books to FacultyBooks.com? |
| When I try to add books to my selling
basket, it doesn't take them. Why? |
| Do I have to give you my email
address? |
| Will you sell / give my name, address,
or email address to anyone? |
| Why were the books I sent graded as used condition? |
| Why is the listing only showing the used price? |
| How long is the price quote good
for? |
| "Send Me Boxes for Free",
what is that all about? |
| My receiving report denotes a title
was checked in as "text only", and the price I received
was reduced. Why? |
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| How do I print a collect shipping label? |
| I have received an email with a link in it. What's this for? |
| I printed the U.P.S. label, now what? |
| I printed a U.S. Postal Service label, now what? |
| I need 2 (or more) labels, what do I do? |
| I have already shut my session down, can I print another label? |
| Can I request a printable prepaid shipping label? |
What is an ISBN?
An ISBN (International Standard Book Number) is the 10 or 13-character number
on the back cover of your textbook. It also appears in text form on the
copyright page inside of the front cover. A book can have both 10 and
13-character ISBNs at the same time.
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What is book condition?
The amount of time you have possessed a textbook does not effect
book condition. Whether you received it yesterday or last semester.
Condition is determined when the text is received in our facility.
New Condition Textbooks: Textbooks that contain embossed or
imprinted stamps displayed on the front or back cover , such as "Complementary Copy", "Review Copy",
"Free Copy", "Instructor's Editions", or "Annotated Instructors Edition", are considered as used
condition. New textbooks must be clean and pristine, with no publisher markings. No smudges, tears,
bent corners, scuff marks or any element that would cause a text to not be clean and pristine.
Used Condition Textbooks: Textbooks that are
written in, highlighted, shelf worn, or have any other conditions
causing the book to not be clean and pristine. Please include
all accompanying disks or tapes.
Complimentary Textbooks: These are considered
USED condition. Textbooks that contain embossed or imprinted
stamps displayed on the front or back cover , such as "Complementary
Copy", "Free Copy", "Instructor's Editions",
"Not for Sale", or "Annotated Instructors Edition".
These type of textbooks are considered as used condition. If the
book has a removable "Comp Copy" sticker on the cover,
please do not remove it as damage may occur.
Free Copy sampled textbooks: These are considered
USED condition. Books which have "FREE COPY" imprinted
inside the textbook. If you have a "Free Copy" text,
it must be looked up by the "Free Copy" ISBN located
on the back cover or on the copyright page of the text.
Annotated Instructor's Editions: These are
considered USED condition. Only those annotated listings
shown with prices will be purchased. Please do not send textbooks
that are annotated unless your search was positive. If you have
an "Annotated" text, it must be looked up by the "Annotated"
ISBN located on the back cover or on the copyright page of the
text.
What is meant by "NEW" condition?
New book condition is defined as a textbook which is received in
clean, pristine condition. A textbook that is identical to the quality
of condition a publisher would distribute to a bookstore. There
is no writing, no bent corners, no highlighting, no smudges, no
"complimentary copy" stamp, no "free copy" stamp,
or any other alternative publisher markings on or inside the textbook.
Copyright date, age of the book, or date you received the book has
no bearing as to condition.
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I have entered an ISBN, but found no results.
Our comprehensive database contains over 440,000 titles. Perhaps
the ISBN you entered is too recent and hasn't
had an opportunity to make it into our database.
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Can I send more than one copy of a title?
Yes you can. However, if you have more than 10 copies of a particular title,
you MUST call prior to shipping to ensure that proper credit for those titles
can be granted. The quantity restriction is per customer, and is not per transaction.
Call 1.800.868.8902 and ask for a Facultybooks.com quantity approval, or if you
are unsure if you have met the quantity limit. If prior approval is not granted,
and we receive more than 10 copies of a title, the customer is responsible for
all return shipping charges to retrieve the textbooks back.
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When do I get paid?
Your shipment will be processed within 24 hours of arriving at our facility.
A check will be issued to the name and address you provided in your profile
and on your packing slip. If you signed up for our EZPay service and opted
for Direct Deposit, payment will be directly deposited in your bank account.
Otherwise, the payment will be mailed to you via United States Postal Service.
You may chose to have your payment sent to you 2-Day or Next Day service via UPS.
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I have had my book(s) for a while. Can
they still be considered for "new" condition?
Yes. Textbooks have a certain longevity in the marketplace which
is determined by the publishers. However, a textbook can be on the
market for one day or two years and still be considered for new
condition as long as the text remains in pristine condition.
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How do I ship my books to FacultyBooks.com?
For instructions, please see the "shipping
instructions" page. Ship to: FacultyBooks.com, c/o Texas
Book Company, 8501 Technology Circle, Greenville, TX 75402. FacultyBooks.com
will reimburse the customer for the regular freight methods listed
on the "shipping instructions" page. PRIORITY, AIR, OR
OTHER PREMIUM SHIPPING CHARGES WILL NOT BE REIMBURSED. Insurance
can be applied to a shipment, but only at customer's choice and
expense. FacultyBooks.com holds no responsibility for insurance
claims. You cannot purchase additional insurance if using our collect
label service.
For those customers who have elected to request a "FacultyBooks.com
Customer Care Package", simply wait for the boxes to arrive
and follow the directions for packing and shipping.
Take your package to the nearest "authorized shipping outlet".
You may call 1-800-742-5877 to ask a customer service representative for
the closest drop off location. You may access the UPS website by navigating through
the internet to www.UPS.com,
click on the drop-off locator link, make sure the "Authorized
Shipping Outlets" box is checked, key in your zip code, and
search.
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When I try to add books to my selling
basket, it doesn't take them. Why?
Check your browser's "cookie" settings under the preferences
(or options) section. It must be set to "accept all cookies".
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Do I have to give you my email address?
Yes. The site now requires a user to create an account. You will
receive an adiministrative email regarding your shipment. You will
also receive periodic promotional emails until you opt out. We will
not release your email address to any other entity.
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Will you sell / give my name, address,
or email address to anyone?
No. We will not release any address information to anyone. We use
this information for issuing of payments and promotions only.
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Why were the books I sent graded as used
condition?
FacultyBooks.com will grade the books as to their condition when
they arrive at our facility. We have every incentive to grade the
books in new condition and every measure is taken to determine the
best grade allowable.
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Why is the listing only showing the used price?
Listings only displaying the used price are generally for a "Complementary Copy",
"Free Copy", "Instructors Edition", "Not for Sale", or "
Annotated Instructors Edition". These are considered USED condition.
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How long is the price quote good for?
Quoted prices are good for 14 days from the day the packing slip
is created. This policy protects you by ensuring you receive the
price expected from your quote. However, if a shipment arrives after
the 14 days, we will automatically process under the most current
prices available. Master database price updates occur once a month
with periodic interval updates.
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"Send Me Boxes for Free", what
is that all about?
It's called the FacultyBooks.com Customer
Care Package. The package is provided for you, the customer,
at no charge. It consists of boxes, tape and packing material.
Please use the package to ship your books
to us. If you request a care package, one will be sent to you the
following business day via regular ground delivery. If you use this
package, Facultybooks.com does not assume any liability for any
lost or damaged items shipped in the boxes. We treat all shipments
that arrive in our facility equally, in the condition it arrives
regardless of container.
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My receiving report denotes a title was
checked in as "text only", and the price I received was
reduced. Why?
The second most common reason book prices are reduced is due to
missing ancillary materials, such as cd-roms. The first reason being
the books did not arrive at our facility in new, pristine condition.
We process the shipment in the condition it arrives. We make the
assumption that you have matched the book and its contents against
the website listing. Therefore, if a book arrives without a cd-rom,
we assume it is intentional. However, if you have accidentally omitted
these ancillary materials and would like to receive full credit
for the book, simply notify us first, making us aware of the situation,
and then send the missing materials in for credit.
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How do I print a collect shipping label?
This option will appear on the "Thank You" page of the sell order submission.
It is required to complete a "sell order" function in order to produce and print a collect
shipping label from either UPS or the postal service (USPS). You must log in to create
and finish a sell order.
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I have received an email with a link in it. What is this for?
This email link serves as a back up to the label you printed from the web site.
Please only print the label from your email if you were not able to print from the site.
If you need additional labels, please use this link to accommodate your needs. Each click of the link
creates another label.
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I printed the UPS label, now what?
Secure the printed label to the package in the normal spot you would place a label.
Tape it down thoroughly. Please be sure not to obstruct any barcodes.
You can take the package to any authorized UPS agent for shipping. This includes any UPS Store, UPS Driver,
or even the mail room at your school. Please limit packages to less than 70 pounds.
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I have printed a U.S. Postal Service label, now what?
Secure the printed label to the package in the normal spot you would place a label.
Tape it down thoroughly. Please be sure not to obstruct any barcodes.
You can take the package to any post office or postal service personnel. You can also leave it with your
normal office outbound mail pickup. Please limit packages to less than 70 pounds.
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I need 2 (or more) labels, what do I do?
If you need 2 or more labels, simply click the link stating "Create Additional Label(s)",
located in the pop up window that you will see after the "Thank You" page. This pop
up window appears after you have created your sell order. Additionally, if you chose the
US Postal Service, you can refer to an email which will be sent to the address in your
profile. This email will contain a link to create an additional label if NEEDED.
If you chose UPS, the email DOES NOT include a link to generate additional labels.
We suggest that you re-create your sell order to obtain additional labels. Please
DO NOT photocopy 1 label to use on multiple boxes. There is no guarantee that the package(s)
will arrive, and Facultybooks.com assumes no responsibility for lost or delayed packages.
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I have already shut my session down, can I print another label?
Yes, you'll have to check your email. A link to create another label is contained in the email.
You will not be able to retrieve the label from the web site, unless you recreate the entire sell order.
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Can I request a printable prepaid shipping label?
Yes, you can. However, the option to print a prepaid label at the end of a sell order transaction is only available in the following conditions:
For United States Postal Service (USPS), the selling basket must have a minimum order of $10.00.
For United Parcel Service (UPS), the selling basket must have a minimum of 4 books.
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